Privacy Notice

A. Merchant Account Information

• Business name
• Contact name
• Email address
• Store identifiers and business information
• Subscription and billing metadata

B. Storefront and Commerce Data (via Integrations)

With merchant authorization, we may access:

• Product listings, SKUs, descriptions, images
• Inventory levels and pricing
• Orders and fulfillment status
• Shipping and delivery preferences

C. Order and Fulfillment Data (Customer Data Processed on Merchant's Behalf)

To enable fulfillment and/or dropshipping workflows, we may process:

• Customer name
• Shipping address
• Email address or phone number (if included in the order)
• Items purchased and delivery instructions
• Shipment tracking details

We process this data solely on behalf of the merchant to provide fulfillment and automation services.

D. Supplier Marketplace and Channel Information

We connect merchants with suppliers therefore we may collect:

• Supplier catalogs and availability
• Lead times and fulfillment capabilities
• Shipment confirmations and tracking updates
• Supplier performance metrics

E. Platform Usage and Technical Data

We automatically collect non-identifying technical information such as:

• Log files and diagnostic data
• Browser type and device information
• Pages viewed and time spent
• Referring and exit pages
• Session activity and timestamps

F. Email Addresses

We do not sell or rent email addresses. We may use your email address to communicate regarding:

• Account notices
• Product updates
• Support responses
• Service-related communications

We may disclose email addresses only to service providers acting on our behalf, consistent with this policy.

G. Marketing Communications

With your consent or as permitted by law, we may send promotional communications. You may opt out at any time by:

• Using the unsubscribe link in emails, or
• Contacting us directly at support@ds-mate.com

Transactional or service-related emails may still be sent as necessary.

H. IP Addresses and Location Information

We collect IP addresses for:

• Security monitoring
• Fraud prevention
• Access controls and regional settings

IP addresses may be converted to approximate location (e.g., country-level). If you provide identifying information, it may be associated with your IP address for security purposes.

I. Locale Preferences and Device Information

We may collect locale preferences, device identifiers, ISP information, metadata, and clickstream data to provide functionality and improve user experience.

J. Aggregated Data

We may aggregate information collected through our services in a manner that does not identify individuals. Aggregated data may be used internally for analytics and service improvement, or externally for commercial, research, or reporting purposes. Aggregated data does not contain personal information and is not subject to deletion requests.

K. Cookies and Similar Technologies

We use session cookies and analytics tools to:

• Enable core functionality
• Recognize preferences
• Analyze Service usage

You may configure your browser to refuse cookies, but some features may not function properly.

L. Social Media Features

Our Services may include social media widgets (e.g., Facebook, TikTok). These features may collect IP address and set cookies. Your interactions are governed by the third party's privacy policy.

A. With Personnel and Contractors

To employees and contractors who:

• Need access to provide the Services
• Have agreed to confidentiality obligations

Some personnel may be located outside your home country.

B. With Suppliers and Fulfillment Partners (Dropshipping)

Because the Services facilitate supplier fulfillment:

• Customer order details may be transmitted to suppliers selected by the merchant
• Suppliers receive only what is needed to fulfill the order
• Suppliers are prohibited from using customer data for unrelated marketing or resale
• Suppliers may not contact customers directly unless explicitly authorized by the merchant

C. With Third-Party Service Providers

We use vendors for hosting, analytics, customer support, and relationship management. Examples include:

• Amazon Web Services (AWS)
• Google Analytics

These providers process information only on our behalf and under contractual safeguards.

D. In Good Faith

When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a written government request.

E. Legal and Safety Disclosures

We may disclose information if required to:

• Comply with subpoenas or lawful requests
• Protect rights, safety, or security
• Investigate fraud or abuse
• Respond to government requests

To the extent we are legally permitted to do so, we will take commercially reasonable steps to notify you if we are required to provide your personal information to third parties as part of a legal process.

F. Business Transfers

If we are involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, information may be transferred as part of the transaction. Any successor entity will be required to protect personal information consistent with this Privacy Notice.

G. With Consent

We may share information with third parties only with your prior consent. We do not sell personal information to third parties.

A. Security

We implement reasonable physical, technical, and administrative safeguards, including:

• Encryption in transit (where applicable)
• Secure authentication controls
• Role-based access limitations
• Monitoring for suspicious activity

While we strive to protect your data, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

B. Data Retention

We retain personal information only as long as necessary to:

• Provide the Services
• Maintain fulfillment and transaction records
• Comply with legal obligations
• Resolve disputes and enforce agreements

Retention periods vary depending on the type of data.

C. Updating Your Information

You may request access to, correction of, or deletion of certain information by contacting support@ds-mate.com. We may need to verify your identity before processing your request and will respond within the timeframes required by applicable law.

A. Right to Deletion (“Right to Erasure”)

You have the right to request the deletion of your personal data. This right generally applies where a customer relationship has ended or the data is no longer necessary for its original purpose. Please note that this right is not absolute and may be limited by our data retention obligations under applicable laws.

B. Right to Information (“Right to Know”)

You may request information about how we collect, use, and disclose your personal data, including the purposes of processing and the categories of third parties or service providers with whom we share your information.

C. Right of Access

You have the right to request access to the personal data we maintain about you, including the right to receive a copy of such data, subject to legal exceptions.

D. Right to Rectification

You may request that we correct or update your personal data if you believe it is inaccurate or incomplete.

E. Right to Withdraw Consent

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing conducted prior to the withdrawal.

F. Right to Object to Certain Processing

You may object to certain types of processing, including:

• Direct marketing activities
• Processing based on legitimate interests, where applicable
• Processing for research, statistical, or public interest purposes, subject to legal limitations

G. Right to Data Portability

You may request that your personal data be provided to you in a structured, commonly used, and machine-readable format, or, where technically feasible, transferred directly to another service provider.

H. Right to Limit Use and Disclosure of Sensitive Personal Information

Where applicable, you have the right to direct us to limit the use and disclosure of your sensitive personal information to what is necessary to provide the requested services or as otherwise permitted by law.

A. Privacy of Minors

The Services are not directed to individuals under 18, and we do not knowingly collect personal information from minors. If we become aware that a minor has provided information, we will delete it.

B. International Users

If you access the Services outside the United States, your information may be transferred to, stored, and processed in the U.S. or other jurisdictions where we or our providers operate. We apply safeguards for cross-border transfers where required.

C. Changes to This Privacy Notice

We may update this Privacy Notice periodically. Material changes will be posted on our website or communicated via email where required. We encourage you to review this Privacy Notice periodically for the most current information about our privacy practices.

D. Contact Us

If you have questions or concerns, contact:

DS-Mate, Inc.
Email: support@ds-mate.com
Address: 522 W Riverside AVE STE N, Spokane WA, 99201-0581

E. Complaints

If you believe we have not addressed your concern satisfactorily, you have the right to contact the appropriate regulatory authority or data protection authority.