Configuration
5 min read
Managing Returns and Refunds
Handle customer returns and refunds efficiently with DS-Mate's automated return management system.
Return Policy Setup
Define your return window, conditions, and refund method in Settings → Returns. DS-Mate can auto-approve returns that meet your criteria and initiate supplier disputes for defective products.
Processing Refunds
When a return is approved, DS-Mate processes the refund through your payment gateway and updates your analytics. Track return rates by product and supplier to identify quality issues early.
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