How Service Credits Work
Understand how DS-Mate service credits work — purchase, auto-reload, and use them for order fulfillment and premium features.
1What Are Service Credits
Service credits are the currency used within DS-Mate for order fulfillment and premium operations. When you fulfill an order through DS-Mate, the supplier cost is deducted from your credit balance. Credits provide a streamlined payment flow so you do not need to process individual payments for each order.
2Purchasing Credits
Navigate to Settings and open the Service Credit tab, or access the Credits page from the sidebar. Click 'Purchase Credits' to select a preset amount or enter a custom amount between $5 and $500. You will be directed to Stripe to complete the payment. Your balance updates once the payment is confirmed.
3Auto-Reload
Set up auto-reload to ensure you never run out of credits during fulfillment. First, add a payment method through the secure Stripe setup (no charge is made). Then configure your threshold (the minimum balance that triggers a reload, from $1 to $100) and the reload amount ($10 to $500). When your balance drops below the threshold during order fulfillment, DS-Mate automatically adds credits using your saved payment method.
4Transaction History
The Service Credit page shows a complete transaction history with date, description, type, status (Pending, Completed, Failed, or Reversed), and amount. Credits added show in green, and debits in red. You can filter by date range and export your transaction history to Excel for accounting purposes.
5Low Balance Alerts
When your balance falls below $10, a low-balance warning appears on the Service Credit page and in the dashboard navigation bar. This ensures you are always aware of your balance and can top up before fulfillment is disrupted.
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