Help CenterBilling & Credits
Where do I find my invoices and update my payment method?
1 min readSettings > Plan & Billing (web dashboard)
Open Settings > Plan & Billing. Your subscription invoices are in the Invoices card, where you can open or download each one. Order payments are in the Order Payments card. To change your card, select Manage Billing to open Stripe's billing portal.
Steps
- Open Settings and select Plan & Billing.
- The Current Plan card shows how you are billed, for example "Billed monthly · $19.90/mo", plus Next billing and its date. If auto-renew is off it shows Plan ends instead, and while a payment is overdue it shows Payment due.
- Scroll to Invoices to see each invoice's number, Date, Amount and Status. Select the link icon to open an invoice, or Download to save the PDF. Use Next and Previous to page through.
- Refunds, if there are any, are listed below your invoices as Refund rows.
- Order Payments lists the orders you paid for, by card or from service credits, with Order, Date, Amount, Method (Card or Credits), Channel and a link to the Invoice.
- To update your payment method, select Manage Billing on the Current Plan card. Stripe's billing portal opens in the same tab.
- To turn renewal on or off, use the Auto-Renew switch.
Good to know
- Invoices and Manage Billing appear only on a paid plan billed through Stripe.
- If you installed DS-Mate from the Shopify App Store, Shopify bills your plan and the charge is on your Shopify bill, so these Stripe cards do not appear.
- Order Payments shows on every plan, including Free.
- If a referral discount applies, the Current Plan card shows the discounted amount of your next charge.
- The card you save for service credit auto-reload is set up separately, on the Service Credit tab.
Still have questions?
Our support team is ready to help. Reach out and we'll get back to you as soon as possible.