Help CenterCompliance & Policies
Does DS-Mate check my products against marketplace policies?
2 min readProducts > Import Requests (web dashboard); TikTok Shop warnings on the import page, the link wizard and the tracking form
No. DS-Mate does not scan your products against Amazon, Shopify, eBay, TikTok Shop or Temu policies or restricted-product lists, and there is no compliance setting to turn on. Each marketplace reviews your listings itself. When Amazon rejects an import, DS-Mate shows its reason on the Import Requests view of Products. For other channels, the reason shows on the Import Product page and in the notification bell. For TikTok Shop US stores, DS-Mate also warns you when a product ships from outside the US.
Steps
- In the sidebar, click Products and choose the store in the store picker in the top bar.
- Switch the view from Store Products to Import Requests.
- On a failed import, click View details in the row. The Import Error Details dialog opens with "Review the errors and recommendations below to fix your import." and lists each error with a recommendation.
- Fix what the marketplace asked for (for example the title, description or a required attribute), then click Retry import on the row.
- If the dialog is titled Listing Under Review, the marketplace is still reviewing the listing and no action is needed. Use Check status on the row to ask the marketplace where the review stands.
Good to know
- There is no Compliance tab in Settings, no "Automated Monitoring" switch, no scan frequency and no policy alert emails.
- You are responsible for following each marketplace's rules. Check restricted and gated categories in the marketplace's own seller help (for example Amazon Seller Central) before you import.
- For Amazon, Check Listing on the import page checks the listing's required attributes before you import. It checks the listing data, not Amazon's restricted-product rules.
- TikTok Shop US: when the product's warehouse is outside the US, the import page shows a banner such as "This product ships from CN, not the US". Linking such a product opens "This product ships from outside the US" with Link anyway or Cancel. Adding tracking on a TikTok order shows "TikTok Shop US requires US-local shipping".
- These TikTok warnings do not block you. They tell you that non-US fulfillment may affect your shop's Valid Tracking Rate and could lead to TikTok policy action.
- Find Products cards show the country a product ships from, so you can check this before you import.
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