What are service credits and how do I top them up?

Steps

1. 1Open Settings and select Service Credit. If you hold more than one wallet, pick the wallet you want.
2. 2Your balance appears at the top, with Total Purchased and Total Used.
3. 3To buy a package, select Add $25, Add $50, Add $100 or Add $250 in Top up your USD wallet (or your wallet's currency). Each package shows the credits added, the processing fee and the total charged to your card, and takes you straight to Stripe to pay. For your own amount, select Choose another amount or Top Up Credits.
4. 4For your own amount, enter it and check the summary: Credits added, Processing fee and Charged to your card. Select Continue to payment and finish paying on Stripe.
5. 5After paying you see a page that says your amount was "added to your balance", or "Payment received, adding your credits" while the payment settles. Select Go to credits to go back to your wallet.
6. 6Select Transaction History to see every movement in the wallet. Filter by date range, and select Export to download it as an Excel file.

Good to know

• Buying and spending credits needs Starter or Growth. On Free you can still see a balance you already hold, and you can spend it again after you upgrade.
• Presets are 25, 50, 100 and 250. A custom amount can be 5 to 500 per top-up, in the wallet's currency.
• The processing fee is a flat $0.30 per top-up (£0.24 for a GBP wallet), added on top. You receive the full amount you picked as credits.
• Wallets are kept per currency (USD or GBP). A new wallet is a separate balance and is not converted from a wallet you already hold.
• A Low Balance badge shows when a wallet drops below 10.00 in its currency.
• On Starter and Growth each wallet has Auto-Reload Settings. Turn the switch on, set When balance falls below (1 to 100) and Automatically add (10 to 500), save a card with Add Payment Method, then select Save Settings. When the balance drops below your amount, DS-Mate charges the reload amount to that card. After 3 payment failures in a row, auto-reload pauses until you select Resume Auto-Reload.
• Transaction statuses are Completed, Pending, Failed and Reversed. Types include Purchase, Auto-Reload, Order Fulfillment, Refund and Adjustment.
• Under the DS-Mate Terms of Service, service credits cannot be refunded or transferred, and DS-Mate uses them only to fulfill your orders.