Help CenterAccount & Security
How do I choose which DS-Mate emails I get?
1 min readSettings > Notifications (web dashboard)
Open Settings > Notifications, turn the switches on or off, then select Save Changes. Order workflow alert emails, which warn you when an order is stuck, only go out when the store owner is on the Growth plan. The store owner always gets them. The Order Workflow Alerts switch decides whether a guest on that store gets them too.
Steps
- Open Settings and select Notifications.
- Under Periodic summary, set Order Updates and Sync Reports.
- Under Alerts and email, set Marketing Emails and Order Workflow Alerts.
- Select Save Changes. You see "Notification preferences saved!"
Good to know
- Order workflow alert emails tell you when an order is stuck: DS-Mate has not created a supplier order for it after more than a day, a supplier order still has no tracking number after more than a day, or the order was cancelled after the supplier order was already being prepared or shipped. The store owner gets them on Growth whatever the switch says. For a guest, Order Workflow Alerts is off until the guest turns it on.
- Order workflow alert emails are a Growth feature. DS-Mate checks the store owner's plan, so a guest on a Growth owner's store gets them if the guest turns Order Workflow Alerts on.
- Each person's switches apply to their own login.
- Order Updates, Sync Reports and Marketing Emails are saved with your account, but DS-Mate does not send anything based on them today.
- Emails DS-Mate must send, such as password and account messages, are not controlled by these switches.
- Save Changes only works after you change a switch.
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