What do the numbers on my DS-Mate Dashboard mean?

Steps

1. 1Click Dashboard in the left sidebar.
2. 2Pick a period at the top right: Last 7 days, Last 30 days (the default) or Last 90 days. Every card and chart except Active Products and Recent Orders follows this period.
3. 3Read the six cards:

• Sales: "gross paid, excl. cancelled/refunded". What buyers paid on the channel, minus any amount already refunded. Cancelled and fully refunded orders are left out.
• Revenue: "net after fees & supplier cost". What you keep after marketplace fees and the supplier cost DS-Mate billed you. Cancelled and refunded orders stay in, so a supplier cost you already paid is still counted. The number is negative when supplier costs are more than what the channel pays you.
• Orders: every order in the period, including cancelled ones.
• Active Products: "Currently active". Products with an active status right now. It does not follow the period.
• Returns: return cases filed through DS-Mate in the period.
• Needs Attention: "Orders awaiting action". Orders that need a decision or fix from you.

4. 4Look at the badge under Revenue. N settling means marketplace fees (Amazon, TikTok, eBay) have not posted yet for that many orders, so Revenue may still change. Hover it to see how much could move. All settled means the figure is final.
5. 5Below the cards: Sales vs Orders (Last N Days) (daily sales and orders), Sales by Store (share of sales), Store Performance (sales by store), Top Performing Products (top 5 by sales, with View All Products), Sync Status and Recent Orders.
6. 6Recent Orders always shows up to 10 orders from the last 7 days, whatever period you picked. Click View All Orders to open Orders.

Good to know

• Every store you have access to is counted, including a disconnected store that is waiting to be reconnected. A removed store is left out of every card.
• The Dashboard has no store picker. To see one store on its own, in its own currency, use Reports.
• If your stores sell in different currencies, the Dashboard adds the amounts together without converting them and shows them in USD format. Use Reports for exact per-store figures.
• An order adds to Revenue only once DS-Mate has recorded its supplier cost. Orders you fulfilled outside DS-Mate add to Sales but not to Revenue.
• The Needs Attention card is not a link. To see those orders, open Orders and turn on Awaiting your action.
• DS-Mate does not show fulfillment rate, average processing time or return rate on the Dashboard.