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How does automatic order fulfillment work, and how do I turn it on or off?

3 min readSettings > Stores (store card), Settings > Service Credit, and Orders (web dashboard)

On Starter and Growth, each store has an Auto-pay with credits switch on its card in Settings > Stores. It is on by default: when a paid order comes in and its items are linked to a supplier, DS-Mate places the supplier order, pays for it from your service credits and sends the tracking number back to your store. On Free there is no switch; every order waits for you to pay for it on the order page.

Steps

  1. Link your store's product variants to supplier products. Anything not linked is listed on Unmapped (see "How do I choose which supplier fulfills a store's orders, and add a backup supplier?").
  2. Add service credits in Settings > Service Credit. You can also set up Auto-Reload Settings there so your balance tops itself up.
  3. Click Settings > Stores and find the store's card. The Auto-pay with credits switch is on and the line under it reads "Orders fulfil automatically".
  4. To stop automatic payment for that store, turn the switch off. In Turn off auto-pay for this store?, click Turn off auto-pay (or Cancel). The line now reads "Pay for each order".
  5. With auto-pay off, or on Free, open the order from Orders and pay for it with Pay with card or Pay with service credits. Each button shows the amount it will charge.
  6. To turn auto-pay back on, turn the switch on again. No confirmation is asked.

Good to know

  • Only the store's owner sees the switch. Guests do not, because the credits belong to the owner.
  • Your credit balance is shared across all your stores.
  • Service credits need Starter or higher. On Free, every order stays at Ready to Fulfill until you pay for it.
  • Turning auto-pay off: orders already paid from your credits finish as normal. Anything not yet charged, including orders already queued, switches to manual payment. Orders already waiting for payment stay that way; retry one to move it back to auto-pay.
  • If your balance does not cover an order, the order waits for you and its page shows the shortfall.
  • If a supplier's cost is above the variant's Max Supplier Price, payment is blocked until you raise the max price or fix the link.
  • If the primary supplier is out of stock, the backup supplier is used when there is one. Otherwise the order shows Out of Stock.
  • When the supplier ships, DS-Mate sends the tracking number to the order on your store.
  • Monthly order allowance: Free 30, Starter 100, Growth 250. Every order counts, whether DS-Mate fulfilled it automatically or you paid for it by hand. Orders past the allowance are charged your plan's per order rate. Starter pays 30¢ per order DS-Mate fulfills and 40¢ on your own supplier account. Growth pays 20¢ per order DS-Mate fulfills and 30¢ on your own supplier account. The fee comes out of your service credits, or is added to the card payment when you pay for that order by card. Free has no paid overage and is asked to upgrade instead.
  • There is no Fulfillment tab in Settings, no spending limit and no order review rules.
Next articleFind and review your orders

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