What does each order status in DS-Mate mean?

Steps

1. 1Open Orders and choose a store.
2. 2Look at the Status column. Hover the badge, or the info icon next to it, to read what it means.
3. 3To see only orders that need you, turn on Awaiting your action.
4. 4Open View details for the full order, its progress and any action you need to take.

Good to know

Waiting, nothing for you to do:

• Unfulfilled: the order is on the channel and has not entered DS-Mate fulfillment yet.
• Awaiting Payment (for example "Awaiting Payment from Shopify"): the buyer has not paid on the channel yet.
• Protection Window: cancellation protection is active. The tooltip shows when the order becomes eligible for fulfillment.
• Checking order… and Re-checking: DS-Mate is checking the order. It updates by itself.
• Awaiting address: DS-Mate is waiting for the channel to send the shipping address.
• Placing your order: checks passed, DS-Mate is paying the supplier and placing the order.
• Payment Processing: your payment was received and the order is being queued.
• Queued for processing: the order is being sent to the supplier.
• Awaiting shipping: the supplier has the order and has not shipped yet.
• In transit: the supplier shipped, waiting for carrier tracking confirmation.
• Shipped and Delivered: shipped or delivered, from the channel or the supplier.

Needs you:

• Ready to Fulfill: pay for the order. In the list this shows as a Pay with card button.
• Awaiting AE Payment: the order is placed on your own AliExpress account. Pay it on AliExpress (Pay on AE), then Mark as Paid.
• Needs attention: something must be fixed before DS-Mate can fulfill the order. Open it to see what.
• Address needed: the channel has no shipping address. Add it on the channel and DS-Mate picks it up.
• Price Changed: the supplier price changed. Review the order and pay again.
• Invalid Address, Unsupported Region, Out of Stock: fix the address, or change or relink the product.
• Failed: the supplier order could not be placed. Open the order; many can be cleared with Retry.
• Fulfillment Blocked: something blocks fulfillment. Open the order for the reason.
• Awaiting your action: a supplier order is on hold until you act on it.
• Cancel Requested: the buyer asked to cancel. Approve or reject it on the order.
• Cancelled by AE or Expired at AE: AliExpress closed the order. Place it again.
• Supplier refunded: the supplier refunded the order. Contact support if you have not received your refund.

Final:

• Cancelled, Refunded, Partially refunded, Partially Shipped, Returned.
• The Status column has no separate payment status or supplier status. To filter by payment, use Filters > Payment Status.
• An order cancelled on the channel shows Cancelled even if the supplier parcel is already on its way. Order Details explains this case.