How do I check whether Amazon accepted my product, and fix a failed import?

Steps

Check the status

1. 1Click Products in the sidebar.
2. 2Pick your Amazon store in the top-bar store picker. With any other store selected, the view selector does not offer Import Requests, and opening the view by its address sends you back to Store Products.

3. 3Open the view selector at the right of the header. It reads Store Products.
4. 4Pick Import Requests.

5. 5Each row is one import to this store, newest first. The columns are Product (the title, or "Untitled Product", with "SKU:" and the SKU under it), Source, Date and Status. Product, Date and Status sort when you click them. The list refreshes on its own every 30 seconds while the tab is visible.
6. 6The Status column tells you where the import stands:

• Sent to Amazon (filter Pending, grey clock): DS-Mate has sent the listing to Amazon.
• Amazon Processing (filter Processing, blue spinner): Amazon has no listing for it yet.
• Amazon Reviewing (filter Under Review, purple eye): Amazon is reviewing the listing. Its tooltip describes Amazon's usual approval time as 1 to 24 hours.
• Synced (green check): the listing is live on Amazon. A small yellow triangle next to it means Amazon reported issues with it.
• Issues Detected (yellow triangle): the listing is live, but Amazon reported warnings.
• Failed (red x): Amazon returned an error. Read it with View details.
• Archived (grey x, no filter option): tooltip "Listing has been archived on the channel."
• REJECTED (a plain outline badge): DS-Mate refused this import before sending it to Amazon, for example because your plan's product limit is reached, your plan does not include this supplier, or the product is one of your own listings. The row offers no details and no retry, only Re-sync from Amazon, so fix the cause and start the import again from Find Products.

7. 7To ask Amazon about the Pending, Processing and Issues Detected rows on this page at once, click Check All Statuses. It reads Checking... while working. The toast reads "Checked" with the number of requests, how many were updated and how many failed, or "No pending or processing requests to check".
8. 8To ask about one row, click its Check status icon. It shows on Pending, Processing, Issues Detected and Under Review rows. The toast reads "Status unchanged", or a status-updated toast that shows the old and the new status. If the check fails, the toast shows the reason, for example "Rate limit exceeded, please try again later".
9. 9To narrow the list, click Filters.
10. 10Under Import Status, pick All, Pending, Processing, Synced, Failed, Issues Detected or Under Review.

Read Amazon's errors

1. 1On a Failed or Issues Detected row, click View details. It also shows on Under Review rows and on any row with issues.

2. 2The Import Error Details dialog opens ("Review the errors and recommendations below to fix your import."). It shows the product with "Source:" and "SKU:", the error and warning counts, then Errors with its count ("Must be fixed before import can succeed") and Warnings with its count ("May affect listing quality"). Each issue shows its severity ("ERROR" or "WARNING"), Amazon's code and message, "Affected attribute:" with the field's name, Amazon's details and a Recommendation box. At the bottom are the buttons Close and Retry Import. Some parts show only on some rows (see "Good to know").

3. 3For an Under Review row the dialog is Listing Under Review instead ("Amazon is reviewing your listing. No action is required from you."), with a box that reads "Amazon is reviewing your listing" and "This process typically takes up to 48 hours." above "Review in progress". It has no retry button; there is nothing to do yet.

Fix a failed import

1. 1Click Retry import on the row, or Retry Import in the dialog.
2. 2The import page opens as a fresh import of the same supplier product. Your earlier edits are not carried over.
3. 3Check that the store shown in the page header is your Amazon store.
4. 4Make your edits again, including the fields named in Amazon's errors. Amazon's attributes are on the Amazon Attr tab.
5. 5Click Check Listing. It reads Checking... while working. The check also runs on its own a moment after you pick a product type, but only once the title, the price and every variant's sale price are filled. Once a check has run the button reads Re-check Listing, except that a manual check that fails keeps the label Check Listing.
6. 6The result shows in a toast: "Listing check passed, ready to import!" or "Listing check found" followed by the number of errors and "Fix them before importing." Errors are listed in the alert Amazon Validation Errors ("Fix these issues before importing:"), and Amazon's warnings as a count followed by "Amazon suggestions". If the check itself cannot run, the toast shows the reason, or "Listing check failed. Please try again."
7. 7Once the check passes, click Import Product. Until then the button is disabled, and its tooltip reads "Check listing before importing", or "Select a product type first" while no product type is picked.
8. 8A new row appears under Import Requests; the old row stays.

Remove a listing from Amazon

1. 1On a Synced row, click Archive on Amazon.
2. 2The Archive on Amazon? dialog opens ("This will remove the listing from Amazon. Buyers will no longer see it. You can re-import the product later if you change your mind.").
3. 3Click Archive listing. It reads Archiving… while working; Cancel keeps the listing.
4. 4The toast "Archive enqueued on Amazon" confirms it.

Good to know

Amazon's codes and what to change:

• MISSING_REQUIRED_ATTRIBUTE: add the attribute named.
• INVALID_ATTRIBUTE_VALUE and INVALID_ENUMERATED_VALUE: pick one of the allowed values.
• INVALID_LISTING_PRICE: adjust the price.
• DUPLICATE_SKU: the SKU already exists in your Amazon catalogue.
• INVALID_IMAGE: use a JPEG, PNG or GIF of at least 1000 pixels on the longest side.
• Any other code gets general advice to check Amazon's requirements for the product type.

• In the Import Error Details dialog, "Amazon returned this rejection reason:" shows only when the row carries Amazon's message, "Last checked:" only after a status check, and the link View in Amazon Seller Center only once Amazon accepted the import, so usually not on a Failed row.
• The dialog also offers Retry Import on an Issues Detected row, where the listing is already live. Retrying there creates a second listing.
• Re-import on Amazon (Failed or Issues Detected rows, toast "Re-import enqueued for Amazon") sends the same saved listing again, unchanged. Use it after a temporary Amazon error. To change any field, use Retry import.
• A retry or a re-import adds a new row. The original row stays in the list.
• Under Review needs nothing from you. If a row stays under review for more than 7 days, it can be turned to Failed with a message saying the review timed out.
• Check All Statuses skips Under Review rows. Use the row's Check status for those.
• Check status needs working Amazon credentials. If they are missing, the toast reads "Store credentials are missing or invalid".
• Import Requests exists for Amazon stores only. Follow a Shopify, eBay, TikTok Shop or Temu import in the bell notifications and on Store Products.
• You see the requests you started yourself. A guest's requests are not in your list, and yours are not in theirs.
• The search box Search import requests... does not narrow this list today. Use the Import Status filter and the column sort instead.
• Re-sync from Amazon shows on any row except Processing, with the toast "Re-sync enqueued for Amazon". An Archived row offers only this action, even though the archive dialog mentions a re-import.
• While the view is open, status changes also raise toasts: the product's title followed by "imported successfully", "import failed" or "has issues that need attention", or a count such as several products imported successfully. The bell gets "Product synced", "Product import failed", "Product imported with issues" or "Product submitted for review".

On the Shopify app

The Shopify app has no Import Requests view, because its store is always Shopify.