How do I delete my DS-Mate account?

Steps

1. 1Open Settings. Profile opens first.
2. 2Scroll to the bottom card, Delete your account, and select Delete Account.
3. 3In the dialog you can write Feedback on why you are leaving. This is optional.
4. 4Enter your Password.
5. 5Type DELETE in capital letters in the confirmation field.
6. 6Select Delete Account. You see "Account deletion scheduled" and DS-Mate signs you out.

Good to know

• You have 7 days to change your mind. Sign back in during that time and the deletion is cancelled.
• When you request deletion, DS-Mate turns off renewal of your Stripe subscription. Signing back in does not turn it back on, so turn Auto-Renew on again in Plan & Billing if you want to keep your plan.
• After 7 days, DS-Mate deletes your login and your user record. Stores you own alone are deleted along with their products, orders and product links. For a store you share with another owner, you are removed and the store stays with them.
• After deletion, DS-Mate keeps a one-way hash of your email. If you had already used your free trial and you sign up again with the same email, you cannot start another one.
• A wrong password shows "Incorrect password". If a deletion is already pending you see "Account deletion is already scheduled."
• To end your paid plan and have your data deleted later, use Cancel Subscription > Cancel & Delete All Data in Plan & Billing. That deletes your data 30 days after your billing cycle ends. See "What happens when I cancel my subscription?"