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How does DS-Mate keep my store in sync, and how do I sync a store by hand?
1 min readSettings > Stores (web dashboard); Sync Status card on Dashboard
DS-Mate brings in your store's products and orders when you connect it, and keeps receiving new orders and changes on its own. When a supplier order ships, DS-Mate sends the tracking number back to your store. To pull everything again by hand, click Sync on the store's card in Settings > Stores.
Steps
- Click Settings at the bottom of the sidebar, then Stores.
- On the store's card, click Sync. It is shown for stores that are active.
- The toast "Syncing <store name>..." confirms the sync has started. It runs in the background, and the notification bell tells you when it finishes.
- The card's status line reads Synced with the time of the last sync, or Connected with the connection time if the store has never synced.
Good to know
- A sync re-reads the store's products and orders from the channel.
- If a store's card shows Reauthorize instead of Sync, its connection has lapsed. Reconnect it first; see the connect-your-store articles.
- On Dashboard, the Sync Status card shows Last Sync (the most recent sync across your stores) and each store with its connection status. View All Stores opens Settings > Stores.
- When a supplier order ships, DS-Mate sends the tracking number to your sales channel. On Shopify the customer is notified of the fulfillment.
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