What happens when I cancel my subscription, and can I get a refund?

Steps

1. 1Open Settings and select Plan & Billing.
2. 2Select Cancel Subscription on the Current Plan card.
3. 3In the Cancel Subscription dialog, choose one option:

• Cancel & Keep Data: your plan stays active until the end of the billing cycle, then moves to Free. If you are over Free's limits, you choose what to keep when the Free plan starts.
• Cancel & Delete All Data: your plan stays active until the end of the billing cycle, and 30 days after that all your stores, products, orders and linked data are deleted permanently. Type DELETE and select Schedule Deletion.
• Keep Current Plan: close the dialog and change nothing.

4. 4You then see a notice at the top of Plan & Billing: Plan Change Scheduled (with Cancel Downgrade) or Account Deletion Scheduled (with Cancel Deletion).

Good to know

• You can change your mind until the date shown. Select Cancel Downgrade or Cancel Deletion.
• Turning off the Auto-Renew switch also stops the plan at the end of the cycle. Plan & Billing then shows Subscription Ending Soon. Select Don't Cancel to keep the plan.
• The Cancel Subscription button is not shown during a free trial. To stop a trial from turning into a paid plan, turn off Auto-Renew.
• If your subscription is already set not to renew, the button reads Delete All Data and opens the deletion step directly.
• Refunds: under the Terms of Service, fees and service credits are non-refundable unless DS-Mate says otherwise in writing, and no refunds or pro-rated amounts are issued on cancellation. There is no refund request form in the dashboard. If you think you were charged in error, submit a ticket under Billing & Subscription. The team will review it but cannot promise a refund.
• Cancelling your subscription does not delete your DS-Mate login. To remove the account itself, see "How do I delete my DS-Mate account?"