How do I use the Reports page?

Steps

1. 1Click Reports in the left sidebar.
2. 2Choose a store in the store picker in the top bar. Until you do, the page shows No Store Selected.
3. 3Pick a period at the top right: Last 7 days, Last 30 days (the default), Last 90 days or All time.
4. 4Read the six cards: Sales ("Gross paid, excl. cancelled/refunded"), Revenue ("Net after fees & supplier cost", with a settling or All settled badge), Orders, Returns ("Supplier cases filed"), Cancelled Orders and Needs Attention ("Orders awaiting action"). Except for Needs Attention, each card compares with the previous period of the same length, for example "+12% vs previous period". There is no comparison for All time.
5. 5Sales tab: the Revenue & Orders chart, a daily breakdown for the period, plus Best day, Daily average and Busiest weekday.
6. 6Products tab: Best Selling Products, ranked by sales. Columns Product, Orders, Sales and Revenue; click a column to sort.
7. 7Returns tab: return cases filed through DS-Mate, how many are still awaiting a supplier reply and how many were resolved in your favour, broken down By reason, By status and By channel.
8. 8Shipping tab: Tracking coverage, Awaiting tracking (no tracking number pushed yet), Orders, and the Fulfillment funnel, which shows where your orders sit on the channel right now.
9. 9To download the data, click Export CSV. See "How do I export my report data?".

Good to know

• Reports covers one store at a time. For all stores together, use Dashboard.
• Amounts are in the store's own currency.
• Revenue keeps cancelled and refunded orders, so a supplier cost you already paid is still counted. It is negative when supplier costs are more than what the channel pays you.
• Returns counts only return cases filed through DS-Mate. Refunds you handled on the channel alone are not included. Filing returns needs Starter or higher.
• The Needs Attention card is not a link. Use Awaiting your action on Orders to see those orders.