Where can I find the receipt for an order I paid?

Steps

Open the receipt from the orders list

1. 1Click Orders in the sidebar.
2. 2Find the column Receipt. A paid order shows an external-link icon; an order without a receipt shows "-". The icon has no tooltip.
3. 3Click the icon. The receipt opens in a new tab.

Open the receipt from the order's page

4. 4Open the order.
5. 5In the card "Financial Summary", find the row "Receipt". It is shown only when the order has a receipt.
6. 6Click View (with an external-link icon). The receipt opens in a new tab.

Read a Service Credit receipt

7. 7The page opens with Back and Print / Save PDF at the top, then "DS-Mate, Inc.", the title "Payment Receipt", the date and the pill "Paid".
8. 8The rows read "Order" (the order's ID as DS-Mate stores it, with its channel prefix), "Channel" (the channel's code) and "Payment Method" ("Credit Balance" for Service Credit, "Stripe Checkout" for any other payment).
9. 9The money lines read "Item cost" (with " (<n> item)" or " (<n> items)"), "Shipping", "Taxes & fees", "Subtotal" (with a tooltip), "Payment processing fees", "DS-Mate processing fees" and "Total" (with a tooltip). "Total" is what you were charged. Older orders show two or four lines instead.
10. 10The footer shows the payment's description and "Receipt ID: <id>".
11. 11To keep a copy, click Print / Save PDF. It opens your browser's print dialog; nothing is written on the order.

12. 12If the page reads "Payment not found", "You don't have permission to view this receipt" or "Receipt not found", click Go back. Only the person who paid, or a member of the store, can open a receipt.

Open a card receipt

13. 13For an order paid by card, View and the list icon open Stripe's receipt or invoice page, not a DS-Mate page. The link appears once Stripe has reported the payment to DS-Mate, and not at all if Stripe returned no receipt for it.

See what your Service Credit was spent on

14. 14Click Settings at the bottom of the sidebar (or Settings in your account menu at the top right).
15. 15Click the tab Service Credit. The heading reads "Service Credits" with "Manage your credits for order fulfillment".
16. 16The card "Transaction History" ("Every movement in your <CUR> wallet") lists the columns Transaction, Date, Amount, Status and Invoice. The types are "Purchase", "Auto-Reload", "Order Fulfillment", "Refund" and "Adjustment"; a deduction for an order paid with Service Credit is described in the next step, and a deduction with no order details, such as a per-order fee, shows "Order Fulfillment".
17. 17A deduction for an order paid with Service Credit shows the channel and "Order: <id>" (with the store's name when the order was fulfilled automatically). A per-order fee deduction shows no description today. Other rows show their type and description, for example "Refund" with "Item cost refund: supplier closed order <id>". Status shows the row's state, usually "COMPLETED".
18. 18Invoice is a link only on rows paid through Stripe. Order rows show "-".

19. 19Export downloads the list as an Excel file. The toast reads "Exported <n> <CUR> transactions", or "No transactions to export".

Good to know

• No receipt link on: an order placed on your own AliExpress account (you paid the goods on AliExpress), an order not yet paid, and a card payment whose Stripe receipt has not been linked yet.
• A card receipt is Stripe's page, not DS-Mate's. A Service Credit receipt is DS-Mate's "Payment Receipt" page.
• The order receipt shows what DS-Mate charged you, not what your buyer paid you.
• On a Service Credit receipt, "Total" includes the "Payment processing fees" and "DS-Mate processing fees" lines.
• "Transaction History" lists one currency at a time. Each wallet has its own view.
• Your subscription invoices are not here: they are the "Invoices" card on the "Plan & Billing" tab in Settings (see "Where do I find my invoices and update my payment method?").

On the Shopify app

The app has the same "Receipt" with View on the order and the same list column. A card receipt opens Stripe's page from there; to open a Service Credit receipt, use the web dashboard.