How do I cancel my subscription, or undo a cancellation?

Steps

Cancel your plan

1. 1Click Settings at the bottom of the sidebar.
2. 2Click Plan & Billing. The page heading reads "Billing".
3. 3Click Cancel Subscription on your plan card.

4. 4The Cancel Subscription dialog opens: "Choose what happens at the end of your current billing cycle. You can always change your mind before then."
5. 5Click Cancel & Keep Data: "Your plan stays active until the end of the billing cycle, then downgrades to Free. If you're over the Free plan's limits, we'll ask you to pick what to keep when activating." To close the dialog without changing anything, click Keep Current Plan instead.

6. 6The toast reads "Cancellation scheduled" and "Your <Plan> plan stays active until <date>, then moves to Free."

What you see until the end date

7. 7Plan & Billing shows "Your plan is ending": "Your <Plan> plan ends on <date>. Your account then moves to the Free plan, and your data stays in your account." with a button named after your plan, such as "Keep my Growth plan". Right after cancelling, this box can read "Plan Change Scheduled" with "Changing to Free on <date>" for a short while instead.
8. 8Your plan card shows the badge "Active (expires soon)" and "Plan ends" with the date. Cancel Subscription is no longer shown, and the Auto-Renew switch is off.

9. 9In the last 30 days, a banner at the top of every page reads "Your <Plan> plan ends in <n> days, then moves to Free." with the link Renew your plan. That link opens the plans page; it does not undo the cancellation.

Keep your plan

10. 10On Plan & Billing, click the "Keep my" button in "Your plan is ending", such as "Keep my Growth plan". The toast reads "Your Growth plan will renew as usual."
11. 11Or turn the Auto-Renew switch back on. The toast reads "Auto-renewal enabled".

On the end date

12. 12Your account moves to the Free plan.
13. 13If you have more than 1 store or any guest, the next dashboard page you open shows a step you cannot close: Select Stores to Keep when you have more than 1 store, or Remove Excess Guests when only guests are over. The dashboard stays blocked until you finish it. Stores you do not keep are disconnected and kept for 60 days.
14. 14If DS-Mate shows a page of plans when you next sign in, your plan has ended. Your old plan's card reads Resubscribe, a higher plan reads Upgrade or Subscribe, a lower paid plan reads Downgrade or Subscribe, and Free reads Downgrade to Free.
15. 15To stay on Free, click Downgrade to Free. If you are over Free's limits, the step that asks what to keep opens first. If it fails, contact support.

Good to know

• To keep your plan, use the "Keep my" button, such as "Keep my Growth plan", or turn Auto-Renew back on. Renew your plan in the top banner opens the plans page, where your current plan's card cannot be clicked. If you see Plan Change Scheduled right after cancelling, its "Keep my" button keeps your plan too.
• Turning Auto-Renew off is a cancellation. There is no confirmation dialog: the toast "Auto-renewal disabled" shows, and the page then reads "Your plan is ending". Downgrade to Free on the pricing page also ends your paid plan.
• Cancelling in DS-Mate never ends your plan early. It runs to the end of the billing period you paid for.
• Your service credits stay in your account, but they cannot be spent on Free. Credits are for Starter and above.
• During a trial there is no Cancel Subscription button. If your trial is set to continue automatically, turn Auto-Renew off before the date it would charge you.

On the Shopify app

Cancel & Keep Data cancels the Shopify charge straight away, with no refund for the period you paid, and your plan stays active in DS-Mate until the end of that period. If renewal is already off, the dialog reads "Cancellation Already Scheduled". Renewal cannot be turned back on, either in the app or with Auto-Renew on the web dashboard. Your plan ends on the date shown, and after that you can subscribe to it again from your plans.