How do I top up my service credits, and what will my card be charged?

Steps

Open your wallet

1. 1Click your avatar at the top right.
2. 2Click Settings.
3. 3In the left menu, under "Business", click Service Credit. The page reads "Service Credits" and "Manage your credits for order fulfillment". On a wider screen, the credit balance in the top bar (its tooltip reads "Service credits balance") also takes you there. If you hold both a USD and a GBP wallet, it opens a list of your wallets first, and on this page you click Open wallet on the one you want to top up.
4. 4Read the balance card. The steps below show the USD wallet; the GBP wallet reads the same, with GBP and £ amounts. The card shows "USD balance", your balance in "USD credits", "Last topped up: <date> · Expires: Never", "Total Purchased" and "Total Used". A red "Low Balance" badge shows when the balance is under 10.00 in that wallet's currency.

Buy a package

5. 5Find the card "Top up your USD wallet". Each package shows the credits you get ("added to your balance"), what your card is charged (for example "Card is charged $25.30") and "Includes $0.30 card processing fee".
6. 6Click Add $25.00, Add $50.00, Add $100.00 or Add $250.00. This takes you straight to the Stripe payment page, with no confirmation step in between.

Or choose your own amount

7. 7Click Top Up Credits in the balance card, or Choose another amount under the packages. The dialog "Top up your USD wallet" opens.
8. 8Click a preset ("$25.00", "$50.00", "$100.00" or "$250.00"), or type an amount in Amount in USD: "$5.00 to $500.00 per top-up."
9. 9Check the summary: "Credits added", "Processing fee" and "Charged to your card".
10. 10Click Continue to payment. Cancel closes the dialog and charges nothing.

Pay and check your balance

11. 11Pay on the Stripe page.
12. 12You come back to a page that reads "<amount> added to your balance" and "Your credits are ready to spend on order fulfillment." Click Go to credits to see your balance. The top-up shows in "Transaction History" as a "Purchase" row, for example "Credit purchase: 25.00 USD (charged 25.30 USD incl. fees)".
13. 13If the page reads "Your credits are taking longer than usual", click Check again.
14. 14If you cancel on the Stripe page instead, the toast "Purchase cancelled" appears and Settings opens on the Profile tab. Click Service Credit to go back to your wallet.

A store that sells in GBP

15. 15Click Start a GBP wallet at the top of the tab. The dialog "Start your GBP wallet" reads "This opens a separate GBP balance. It is not converted from any wallet you already hold." Each currency is its own wallet, and the processing fee on a GBP top-up is £0.24.

Good to know

• A package button buys in one click. Add $25.00 and the other package buttons go straight to payment. To see the fee summary first, use Choose another amount.
• No expiry, no refunds. Credits never expire. Under DS-Mate's Terms, credits you bought are not refundable.
• Free plan. Buying credits is available on Starter and above. On Free the balance card shows Upgrade to Starter to add credits, the packages read "Buying credits is available on Starter and above.", and your balance and history stay visible.
• Whose credits pay for orders. Orders are paid from the store owner's credits. A guest's Service Credit tab shows the guest's own wallet, so a guest cannot top up the owner's balance.

On the Shopify app

The Shopify app has its own service credits page inside the app. This answer covers the web dashboard.