How do I change my name, photo or timezone, and can I change my email or language?

Steps

Open your profile

1. 1Click your avatar at the top right.
2. 2Click Settings. Profile opens first.
3. 3Find the card "Personal Information", "Update your name, photo, and contact details".

Change your name or photo

4. 4Edit First Name. It is required and can be up to 50 characters.
5. 5Edit Last Name. It is required and can be up to 50 characters.
6. 6To change your photo, click your avatar (a camera shows when you point at it), Change photo.
7. 7Pick an image under 5 MB in the file picker. It is cropped to a 128 by 128 pixel square before it is saved. A file that is not an image shows "Please select an image file"; a larger one shows "Image must be less than 5MB".
8. 8To remove your photo, if you have one, hover over your avatar and click the red X, Remove photo. The line under the avatar reads "Photo will be removed on save".

Set your timezone

9. 9Click Timezone. It shows your saved zone, or UTC if none is saved.
10. 10Type part of the zone's name in "Search timezone...", for example "New York". Zones are listed by region and city, such as "America/New York", with no UTC offset.

11. 11Click your zone.
12. 12Or click Auto select to use your device's zone. For 4 seconds the line under the field reads "Detected your timezone: <zone>".

Pick a country (optional)

13. 13Click Country. It reads "Select your country" when none is set.
14. 14Type part of your country's name in "Search country...".
15. 15Click your country.

Save

16. 16Click Save Changes. It reads Saving... while it works, and the toast reads "Account settings saved!". If saving fails, the toast shows the error, or "Failed to save account settings".
17. 17To undo your edits instead, click Discard Changes. Both buttons stay dimmed until you change something.

Good to know

• Your timezone can switch back. Each time you open any DS-Mate page in a new tab or window while signed in, DS-Mate sets your timezone to your device's zone if they differ, unless the device is on UTC. If you want a zone different from your computer's, you will have to set it again after that happens.
• Where the timezone shows. Most dates on your orders, returns, Plan & Billing, Service Credit and in the support widget use it. The bell shows ages such as "2h ago" instead. It also sets when the daily store report arrives: around 8 AM in your timezone, if you set a store's emails to Daily. Other DS-Mate emails do not use it.
• Email and language. The email field reads "Email cannot be changed". There is no language setting, and DS-Mate is in English only.
• Country is saved with your profile. Once you save one you can change it, but not clear it.
• The name at the top of the card comes from your sign-in and does not change when you save new names; your saved First Name and Last Name are the ones in the fields.
• Your password and two-factor authentication are on Settings > Security. Store emails are on each store's page under Settings > Stores, and Product tips is in Emails from DS-Mate on this Profile page.

On the Shopify app

The app has no profile, timezone or language screen. Most of its dates use your DS-Mate account's timezone, or UTC if none is set.